Returns Policy

Last updated: 2026-08-20

We want you to be happy with your order. If something isn't right, here's how returns work at Zitcha.

Return window

You may request a return within 30 days of the delivery date. Requests made after 30 days cannot be accepted.

Condition for return

• Item must be unused, unopened and in its original packaging.
• Grocery, health and beauty items must have an intact safety seal — for hygiene reasons, we cannot accept returns of opened food, cosmetics or personal care products unless the item arrived damaged, defective, or incorrect.
• Proof of purchase (order confirmation email) is required.

Exceptions

Items that are damaged, defective, or not what you ordered are eligible for return or exchange regardless of the seal/packaging condition above — contact us with photos of the issue and we'll sort it out.

How to start a return

Email hello@nestorhawk.com with your order number and the reason for the return. We'll confirm eligibility and send return instructions within 2 business days.

Refunds and processing time

Once we receive and inspect the returned item, refunds are issued to the original payment method within 5–7 business days. You'll get an email confirming the refund has been processed.

Return shipping costs

For damaged, defective or incorrect items, we cover return shipping. For all other eligible returns, return shipping is the customer's responsibility.

Contact

Questions about a return? Reach us at hello@nestorhawk.com.